• General enquiries
• Pardons and Clemency information
• Victim information
• National Office and Regional Offices
• Media
• Web site

Please note that, unless otherwise identified, email and Web forms are not secure forms of transmission and therefore should not be used to transmit sensitive personal information.

General enquiries:

For questions or comments of a general nature, please select one of the following options:

• E-mail info@npb-cnlc.gc.ca
• Telephone
• Regular mail:
  • Communications Division
    410 Laurier Avenue West
    Ottawa , Ontario
    K1A 0R1

Pardon and Clemency enquiries:

For questions relating to the status of your pardon application or other information on pardons and clemency please call the Pardon Info toll-free number at 1-800-874-2652.

Notice of any changes in your mailing address must be sent in writing to:

Pardon Section
Clemency and Investigations Division
National Parole Board
410 Laurier Avenue West
Ottawa, Ontario K1A 0R1

Or by fax: 613-941-4981

Note: Your notice must include your full name, your date of birth, your personal reference number, if available, and your signature.

Victim information:

For questions relating to victim information, call the 1-800 Victims Info line at 1-866-789- INFO (4636).

Media:

Media contact information and resources are located in the Media Room section of the NPB Web site.

Web site:

If you experience difficulties while browsing or navigating the NPB website, please send technical questions or comments to the attention of the Webmaster at info@npb-cnlc.gc.ca.